We maintain the high quality of our products and services to the best of our abilities.
Whether it’s quick troubleshoots, product/service inquiries, or requests for on-site technical assistance, you can get a hold of our support agents through the following:
|+63 2 8633 8902|
|7th flr., SMB Prestige Bldg., 40 San Buenaventura St., Bagong Ilog, Pasig City, Metro Manila, Philippines|
a. Face-to-Face Payment Solutions
b. Unattended Payment Solutions
Face-to-face payments are payments done within the store or during a delivery
A face-to-face payment solution allows a secure way to process payments in person. In this solution, VeritasPay enables businesses to easily accept and process card-based payments and other alternative payment methods under one payment device. This solution best-fits anyone with a physical store and/or a delivery service.
Unattended payments are when customers are able to complete a purchase using self-service devices – vending machines, ticketing kiosks, pay-at-pump stations, are some examples.
VPI’s unattended payment solution equips self-service machines with a payment terminal and application that enable an entire transaction process. It can accept credit, debit, loyalty card, e-wallet and other forms of payments. This solution best-fits any business that provides self-ordering machines, kiosks, ticketing stations, and other related self-service machines.
Click the Menu dropdown above. You should be able to view our devices under the Devices column.
Our VPI smart terminals have an insert, tap, and swipe function for card-based payments. Additionally, the camera can be used for QR code payments.
Yes. We offer a one-year warranty for troubleshooting and repair. In certain cases, we may also replace the device.
It can be purchased outright or via 12 months’ installment.
After completing the installment period, you will have full ownership of the device.
Upon delivering the device, our team will provide a thorough orientation on how to use it and basic troubleshooting. Should you have further questions, you can refer to our manual or you can contact our support team.
Our devices are fully capable of providing you with digital receipts. You can send it via email by tapping on the icon at the bottom of the transaction summary.
Complete payment is required based on the billing forwarded by VeritasPay before the products can be deployed, delivered, or provided to Merchant.
If an installment is delinquent beyond the specified due date, VeritasPay may declare all payables due and demandable. Also, VeritasPay may impose penalties and/or apply corrective actions for late or non-payment as deemed necessary.
VeritasPay may require advance payment/s for the devices when the payment mode is installment. Advance payment will be kept as a security deposit and shall be applied on the last term of the device payment.
The back-office is an online platform where the merchant can access and manage their store’s transaction and device data.
Yes. The VPI back-office is free and inclusive in all our payment solutions for the first three (3) user accounts. In excess thereof, each will be billed accordingly.
Yes. Upon logging in, there will be a downloadable guide on how to navigate the back-office.
Click the Login button and enter the login credentials. We sent the information to your e-mail address upon completing the registration process.
Upon registration, we will be sending you a welcome letter via e-mail that also includes your username and password. You can start using the back-office once you receive the login credentials.
Your back-office username is the e-mail address you used during the registration process.
No, but you can contact our support team for further assistance.
Click Forgot Password in the VeritasPay back-office login screen and follow the instructions.
Yes. Once processed, the status of the transaction will be displayed on the terminal. It can also be managed and monitored in the back-office.
While on the back-office dashboard, go to the Transaction Management tab.
Yes. You can manage, monitor, and control your terminals conveniently via your back-office portal.
The rates vary on the payment solutions and payment program. You can visit our pricing page or you can contact our sales team for more info.
It will include the corresponding rate(s) and fees laid out on your contract plus the applicable government-imposed taxes.
Any SEC and DTI-registered businesses are welcomed to apply.
We cater to all types of businesses, excluding those who are engaged in the following:
Yes. We require our merchants to register for an account before proceeding with the application.
a. Click the Register button located on the upper right corner of our website’s homepage.
b. Fill out the form – there is no cost or obligation to complete the application.
c. Once done, a welcome letter will be sent to your e-mail address with your back-office login credentials.
Click the Login button located on the upper right part of our website page. Go to the New Payment Solution tab and start your payment application.
Yes. All applications are welcomed provided that your business does not fall within the list of unacceptable industries and you are able to submit all the required business documents.
Yes. We also cater to sole proprietors and partnerships. Other business set-ups may also apply as long as they have the proper business registrations.
We only offer our solution to businesses situated in the Philippines. We are already working on expanding our services to cater to businesses located overseas.
Yes, as long as you agreed with the fees provided by VeritasPay.
The requirements would depend on the type of business that you have, which can be any of the following:
The link for the list of required documents for each type of business is indicated in the welcome letter that we sent to your email address upon completing the registration process.
The approval process can take up to fifteen (15) working days once the application documents and other requirements are completed.
You will receive an e-mail from VeritasPay stating the result of your application.
Upon verifying your payment, we will coordinate with our logistics partner for the delivery of your device. The delivery will typically take up to 5-7 business days, depending on the location.
We accept Visa, MasterCard, BancNet, JCB, and China UnionPay.
GrabPay, GCash, and Beep
Yes, as long as the card is part of the listed schemes we accept (Visa, MasterCard, etc.)
No. Your customers only need their e-wallets or debit/credit cards ready to pay for your products or services.
We can accept any contactless-enabled credit or debit card.
Payment authorization is processed in real-time.
All collected sales transactions net of applicable fees will be credited to your designated settlement account via PESONet. By standard, you can have one settlement account for each of the payment solutions approved on your merchant account, but you may also opt to use only one (1) settlement account for both payment solutions.
Our settlement frequency varies from daily, bi-weekly, or weekly basis, depending on merchant’s payment solutions and payment programs.
To update your bank information, please send a request to email@example.com and attach a copy of proof of bank account number (Passbook, Validated Deposit Slip, Validated Withdrawal Slip, Online Banking Screenshot, etc.). The document must meet the following requirements:
Consider the following:
You will receive a statement via e-mail every day. It will detail all your payment information for the day, including deposits into your account, total sales volume, and charges. You can also access this information online in real-time through the back-office.
It is the percentage of the transaction amount that we charge to our merchant for providing authorization to accept card-based payments and other alternative payment methods.
A chargeback is a procedure where the credit card issuer reverses all or part of the amount of a credit card sale back to the originating merchant in accordance with Visa and Mastercard’s regulations. It is initiated when a cardholder or a cardholder's bank disputes a charge against the cardholder's credit card account.
In case you receive a dispute for any of your customer's transactions, you will need to provide the pieces of compelling evidence we need to challenge a chargeback.
Following the card scheme rules, merchants must adhere to chargebacks as set by the card network. We will assist you in investigating the chargeback in which a separate email will be sent to you stating the chargeback information and all the required documents that you need to submit.
Chargebacks can be filed for a number of reasons, but the most common reasons are the following:
Reversals (void or cancellation) can be processed on your end using the VeritasPay payment application but note that it can only be executed on the same day that the transaction was made. Refunds, on the other hand, are processed by VeritasPay on behalf of the merchant. You can simply send us your refund request via your back-office portal. All refunds are subject to our review and approval.
Once processed, a refund cannot be canceled.
The customers will see VeritasPay* <"Merchant Name">.
Reversals (void or cancellation) can be processed right after the transaction has been performed. However, reversals can only be processed within the same day. Transactions past the cut-off time will be considered a refund and the processing time will depend on the refund request of the merchant. All refunds are subject to VeritasPay’s approval.
Reversals (void or cancellation) may either take minutes or hours. Refunds will depend on the bank’s refund policies and procedures.
A rolling reserve is a type of cash reserve that withholds a small percentage of all of a merchant's gross sales in a non-interest-bearing account for a predetermined amount of time before releasing the funds to the merchant.
Yes. VeritasPay complies with the latest guidelines of the Payment Card Industry - Data Security Standards (PCI-DSS) and follows the latest encryption standards. Additionally, our company adheres to R.A. No. 10173 or the Data Privacy Act of 2012, its implementing Rules and Regulations, Memorandum Circulars, Advisories, and Advisory Opinions. VeritasPay aligns information security and data protection measures with local laws, the General Data Protection Regulation (GDPR) requirements of the European Union (EU), ISO/IEC 27002 information security best practices in order for us to ensure that we are at par with the industry standards.
Please note VeritasPay will process your personal information and sensitive personal information only upon giving us your express consent.
We may collect, use, communicate, disclose, utilize, protect, correct, dispose, and transfer your personal information or sensitive personal information for internal and recording purposes.
The information you will provide may also be used by us to verify the accuracy and authenticity of the information with third parties, such as but not limited to government agencies. We may also share your information with our business partner/s for purposes of providing you with our services.
You have the following rights:
That the processing of information above will be done in accordance to R.A. No. 10173 or the Data Privacy Act of 2012, its Implementing Rules and Regulations, Memorandum Circulars, Advisories and Advisory Opinions. For any data privacy concerns you may contact our data protection officer at DPO@veritaspay.com
Yes. VeritasPay includes sophisticated fraud protection for merchants of every size, at no additional cost.
You can contact us through the following:
Email – firstname.lastname@example.org
Call – (02) 8633-8902
Our business and support hours are from Monday to Friday from 10 AM to 7 PM Philippine Time.
Check your network connection and make sure you are connected to a stable network. You can also try clearing your cache and reloading the page. If the issue persists, click the Contact Us button on the upper right hand section of our website page to report the problem to our Support Team.
Kindly check if you have entered your login credentials correctly. If the issue persists, click the Contact Us button on the upper right hand section of our website page to report the problem to our Support Team.
Consider the following:
1. Restarting the app and/or your device.
2. Closing the app and logging-in after a few minutes.
3. Clearing the cache of the app and/or your device.
4. Checking if you have a stable internet connection.
If the app continues to crash, you may contact our Support Team for further assistance.
Clear the cache of the app and/or your device. If applicable, you can also try closing other running apps in the background. If the problem persists, you may contact our Support Team for further assistance.